Frequently Asked Questions

✾ COVID 19 Protocols

  • As always, we ask that if you are sick you reschedule your cleaning.

  • We ask that you also reschedule if you or anyone who has been in your home within the last 2 weeks is showing signs or symptoms of COVID 19

  • All of our cleaners are required to answer COVID 19 screening questions and are temperature checked before cleaning.

  • As always, all mop heads and cleaning supplies are thoroughly disinfected prior to being used in your home.

✾ What should I do before my cleaning pro arrives?

We want to give you the best cleaning service possible, we ask that the night before you take a few minutes to clean up any clothing, paperwork, toys, shoes and any other personal household items.

✾ Does someone need to be home during my cleaning?

No, it is not a requirement for someone to be home during the cleaning. If you are not going to be home we need to insure that your cleaner may gain access to your home. You will need to provide us with a key, alarm codes, access codes, or tell the doorman to give us access.

✾ What is a lockout?

A lockout is when we can not gain access to your home on your scheduled day. We treat it as a cancellation. 

✾ Will I receive the same cleaning pro every time?

We try very hard to provide the same person each time. Occasionally, due to illness or the like, an alternate cleaner or team will have to be substituted.

✾ Should I reschedule if I am sick?

If anyone that you live with becomes sick with a contagious illness (i.e. The flu, a cold, COVID 19, pneumonia, chicken pox, etc.) please call and reschedule your cleaning.

✾ How do I reschedule?

You can reschedule a cleaning by calling (267) 838-9500 or e-mailing Destress@clean-therapy.com. PLease reschedule 24 hours in advance. All rescheduled appointments will be made at PEC earliest convenience.

✾ What if I am not 100% satisfied with my cleaning?

Please call us! We will gladly listen to your concerns. We will do whatever it takes to rectify the problem.

✾ What if something is damaged during my cleaning?

We treat your home with complete care and respect. However, if damage or breakage occurs during your cleaning we will make every effort to repair or if necessary, replace the item. Any damage that we are aware of before we leave and any that was pre-existing when we arrive to your home will be noted and communicated with you.

✾ What is the cancelation policy?

We understand that life happens and you may have to cancele your appointment. We do require 24 hours notice for cancelations.

  • Cancelation without notice will be a charge 50% of your cleaning, a credit card will be required at the time of your next booking.
  • 3rd cancellation without notice, your service will be suspended.

✾ What form(s) of payment can I use?

We accept Cash, Check, Paypal, Venmo, CashApp, and all major creditcards. Creditcards are charged a 3% fee.